Contact Us

24 Hour on-call Emergency Services, call (802) 388-7641

Requesting services:

Phone: (802) 388-6751
TTY: (802) 388-1832
Fax: (802) 388-3108

Mailing Address:

Counseling Service of Addison County, Inc.
89 Main Street
Middlebury, VT 05753

General Inquiries:

Security, confidentiality, and risks of E-mail communication:

It is the policy of CSAC that CSAC will make all e-mail messages sent or received that concern possible treatment of an individual part of that individual’s record and will treat such e-mail messages with the same degree of confidentiality as a medical record. CSAC will use reasonable means to protect the security and confidentiality of e-mail information received. Because of the risks of email, CSAC cannot guarantee the security and confidentiality of e-mail communication.
Thus, you must understand and agree to the following:

• CSAC may forward e-mail messages within the facility as necessary for diagnosis, treatment, and reimbursement. CSAC will not, however, forward the e-mail outside the facility without consent by me.
• I understand when I send an e-mail CSAC will endeavor to read the e-mail promptly and respond promptly, if warranted. However, CSAC can provide no such assurance. Because CSAC cannot assure individuals that recipients will read e-mail messages promptly, do not use e-mail in a medical emergency.
• If my e-mail requires or invites a response, and the recipient does not respond within a reasonable time, I am responsible for following up to determine whether the intended recipient received the e-mail and when the recipient will respond. Because some medical information is so sensitive that unauthorized disclosure can be very damaging, Individuals are discouraged from using e-mail for communications concerning treatment of AIDS/HIV infection; mental health or developmental disability; or alcohol and drug abuse.
• Because employees do not have a right of privacy in their employer's e-mail system, I understand I should not use my employer's e-mail system to transmit or receive confidential medical information.
• CSAC cannot guarantee that electronic communications will be private. CSAC will take reasonable steps to protect the confidentiality of my e-mail but is not liable for improper disclosure of confidential information not caused by CSAC's gross negligence or wanton misconduct.
• If I consent to the use of e-mail, I am responsible for informing CSAC of any types of information I do not want to be sent by e-mail other than those set out in paragraph 3, above.
• I am responsible for protecting my password or other means of access to e-mail sent or received from CSAC to protect confidentiality. CSAC is not liable for breaches of confidentiality caused by me.
• Any further use of e-mail by me that discusses diagnosis or treatment constitutes informed consent to the foregoing.